Configure Agent Behavior
Agent identity, instructions, availability, handoff, CTAs, and runtime context.
Articles
- Dynamic Context Variable Reference
- Setting Up Agent CTAs
- Understanding Agent Modes: Voice & Text vs Text Only
- Controlling Widget Behavior Outside Work Hours
- Connecting an External Meeting Scheduler to Your Agent
- Configuring Persona, Greeting, and Avatar
- Setting Up Dynamic Context Ingestion
- Archiving and Managing Agent Lifecycle
- Setting Up Work Hours and Availability
- Agent Configuration Overview
- Setting Up Microsoft Teams Handoff Notifications
- CTA Behavior Reference
- Configuring Agent-to-Human Handoff
- Connecting RevenueHero or Calendly to Your Agent
- Setting Up Slack Handoff Notifications