Connecting Google Drive to Docket
Last updated: September 23, 2026
Connect Google Drive so your Marketing Agents can answer from the documents your team already keeps there, without anyone re-uploading them.
Docket ingests the Drive content you point it at and adds it to your knowledge library. From there you choose, agent by agent, which sources each one is allowed to use.
Connecting takes three stages: connect Drive once for the workspace, let the initial ingestion finish, then select the content on the agents that should use it.
What do I need before connecting Google Drive?
Have these ready before you start:
The Admin role in Docket, which is what lets you manage workspace integrations.
A Google account that can authorize access to the Drive content you want ingested.
A decision on which content Docket should read. Connect the folders your agents genuinely need rather than everything, so answers stay accurate.
How do I connect Google Drive to Docket?
In Docket, open Settings and select the Integrations tab.
Find the Google Drive card and select Connect.
Sign in with Google and approve the access Docket requests.
Choose the content Docket should ingest, if the connector asks for a scope.
Return to Integrations and confirm the Google Drive card shows as connected.
Ingestion starts after the connection succeeds. Large libraries take a while, so check back rather than waiting on the page.
Where does my Google Drive content appear?
Under Knowledge Sources, on the Other Integrations tab. Each ingested item shows Google Drive in its Sources column, so you can tell at a glance what came from Drive and what was uploaded or crawled.
Knowledge Sources is a separate area from Settings. You connect a source in Settings, and you review what it brought in under Knowledge Sources. Managing Global Knowledge Sources covers that page in full.
How do I let an agent use my Google Drive content?
Connecting Drive makes the content available to the workspace. Each agent still chooses what it uses.
Open the agent and select the Knowledge tab.
Under Knowledge Base, select Sources.
Select the Google Drive content this agent should answer from.
Save the agent.
Pick sources that match what the agent is for. An agent that answers pricing questions does better with pricing content than with your whole Drive. Selecting Knowledge Sources for an Agent goes into this.
How do I check that it worked?
Open Knowledge Sources and select Other Integrations.
Confirm a document you expect from Drive is listed, with Google Drive in its Sources column.
Open the agent and select Preview.
Ask a question whose answer only exists in that document.
Confirm the agent answers from it.
Troubleshooting the Google Drive integration
What you are seeing | What to check |
|---|---|
Authorization fails | Confirm you have the Admin role in Docket, and that the Google account you signed in with can reach the content you selected. |
Expected documents are missing | Confirm the content is inside the scope you selected, and that the connected account has permission to open it. Allow the initial ingestion to finish before concluding something is missing. |
A document is there but the agent does not use it | Confirm the source is selected on that agent's Knowledge tab. Connecting Drive alone does not give an agent access. |
An updated document still gives the old answer | Docket re-syncs on a schedule rather than instantly. Allow the sync window before re-testing. |
The card shows connected but nothing was ingested | Reopen the card and confirm a content scope is selected. |
Frequently asked questions
Does connecting Google Drive give Docket access to everything in our Drive?
Docket reads the content you authorize and select. Choose the folders your agents actually need rather than the whole Drive.
Do my agents automatically use Google Drive content once it is connected?
No. Connecting adds the content to your knowledge library. Each agent then selects the sources it uses on its own Knowledge tab.
How quickly do changes in Google Drive reach Docket?
Docket re-syncs on a schedule, so an edit is not reflected instantly. Allow the sync window before testing a change.
What happens if I disconnect Google Drive?
Sync stops immediately. Disconnecting while holding the data keeps what Docket already ingested, and a permanent delete removes the ingested content along with the configuration.
Who can connect Google Drive?
Anyone with the Admin role in Docket.